Please select your products carefully, as we unfortunately do not accept returns for change of mind.
Damaged / Faulty Goods
If your item arrives to you damaged, please contact us within 48 hours with your order number and photos of the damage, exactly as they have arrived to you. Damage is assessed on a case-by-case basis and we will determine whether an item is eligible for a replacement.
Spelling for Personalised Items
Please make sure all spelling and details you provide for your order/s is correct. We will copy the text exactly as you type it to create your piece. Kats Personalised Prints & Co takes no responsibility if an order has been spelt incorrectly. If the error has been made by us, please contact us within 48 hours of receiving your item with your order number and photos of your item/s. These will be reviewed on a case by case basis.
Product Care
- Kats Personalised Prints & Co products are delicate and should be handled with care at all times. Our products are for decorative purposes and are not a toy, so please keep out of reach of children.
- Please keep in mind our products are hand crafted and minor imperfections may occur.
Kats Personalised Prints & Co reserves the right to use images or video of all our designed products we create for you, for marketing purposes. This includes use on social media, our website or other forms of advertising.
COPYRIGHT
All designs and images remain property of Kats Personalised Prints & Co. Please do not copy or reuse our images and content without our permission.
Copyright ©️ 2021 Kats Personalised Prints & Co. All rights reserved.